Returns Information

Returns/Options to cancel

Cancellation and Returns policy

I.      Retail buyers may cancel their contract of purchase between the time of purchase and within 3 days of receiving delivery of goods for any reason. For orders cancelled after we have dispatched the order from our premises, we reserve the right to deduct from any refund the true cost of returning the product to us.
II.     If you provide reasonable evidence that you received goods which are of unsatisfactory quality, unfit for purpose or not as described within 3 days of receiving the product you are entitled to return the product or claim compensation. Any claims after 3 days of receipt of goods will be dealt with at the discretion of Charlie’s logs.
III.    Any goods returned to us after being delivered to you must be in the original packaging and unused. Charlie’s logs reserve the right to withhold any refunds until returned goods have been received and take any deductions from any refunds if the product is found to be tampered with or partially used.
IV.     The return of any goods after being delivered to you is at the responsibility and cost of the retail buyer. Bearing the cost of return delivery and any assistance with this process by Charlie’s logs is at their discretion. 
V.      To cancel your contract you must contact us by email at infor@charliebishoplogs.co.uk or by telephone to 07962202016

Revised  15th February 2021