Terms and conditions
Important legal notice
This document outlines the legal terms and conditions on which we conduct business with you. Theses terms and conditions are binding to the exclusion of all other agreements and all other terms and conditions that may be in force at the time of your engagement with CHARLIE'S LOG.
Please read these terms and conditions carefully and make sure you fully understand them before ordering any products from us. By ordering any of our products or using our website, you are agreeing to be bound by these terms and any other terms expressly referred to in it. Where purchase are made online through www.charliebishoplogs.co.uk by ticking the acceptance box you confirm that you accept these terms and conditions. Where purchases are made offline or by another other means, confirmation in writing of your agreement to buy, through email or other verbal communication, or part or full payment of an invoice issued by us, confirms that you categorically accept these terms. If you do not accept these terms and conditions you may not order any products from us. Any variations to these terms which include any special terms and conditions agreed between the parties, shall be irrelevant unless set out on the invoice or agreed in writing between the parties. These terms will be governed and incorporated into every contract and will prevail over any terms or conditions contained or referred to in any correspondence or implied by custom’ practise or course of dealing. Our terms and conditions will be amended from time to time. The date of the last revision will be shown at the end of this document. Every time you wish to order a product please check the terms and conditions to ensure you understand all the clauses which are in force currently.
‘Charlie’s logs’ means Charlie’s logs , 2 Moat Farm Cottage, St Mary’s hoo, ME3 8RG
‘Conditions’ means the terms and conditions stated in this document
‘Site’ means the website of Charlie’s logs www.charliebishoplogs.co.uk
‘Website user’ is anyone who is visiting the website
‘Retail buyer’ means a individual or person who is purchasing from Charlie’s logs
‘Wholesale buyer’ means any organisation or business who has agreed to or purchased products from Charlie’s logs
Information about us
I. We are a company registered in England and Wales 169849931 UK VAT number
II. Our websites include www.charliebishoplogs.co.uk
III. You can contact us by email to email@example.com or writing to us at our main trading address:
2 Moat Farm Cottage
St Mary’s Hoo
1. Terms and conditions relevant to users of our website
I. Charlie’s logs is the legitimate operator and owner of the website charliebishoplogs.co.uk
II. You are provided with access to our website in accordance to these conditions
III. Your use of the site is subject to these conditions. By using the site, you will have been deemed to have agreed to be bound by and accepted these conditions.
IV. We provided the website as is and make no representation as to the completeness, accuracy or quality of any content available on the site.
2) Our rights
I. We reserve the right to withdraw or modify, permanently or temporarily, this site or part of with or without notice to you
II. We reserve the right to restrict all or part of your access to the site.
III. We reserve the right to protect our property right contained on the site. This includes all text, pictures, videos and other content mad available on our site. You may not make copies of any content without our prior written permission.
IV. We reserve the right to take legal action in the event that our property has been taken for user used without our permission.
3) Use of the the site
I. Your permission to use the site is personals to you not-transferable.
II. Your use of the site is conditional upon the rules set out in these conditions
III. By using this site you are agreeing to not use it for any unlawful or fraudulent purposes.
IV. By using this site you agree to not use it to harass, abuse, stalk, threaten, defame or otherwise violate the rights of others.
V. By using this site you agree not to impersonate any person or entity, falsely state or otherwise misrepresent your affliction with any person or entity in connection with the site.
VI. By using the site you agree not to disrupt the operation or interfere with the site, severs or networks used to make the site operational.
VII. By using the site you agree to not transmit or make available in connection with the sit any malware, bloatware, virus, Trojan horse, worm ransomware or any other computer code that is harmful, invasive, could damage the operation or monitor the use of any equipment, software or hardware.
4) Third party Links
I. To provide easier use and suggestions we may provide links to other websites.
II. You agree and acknowledge that we are not responsible for and do not endorse such external websites or resources and that use of any third party websites is wholly and entirely at your own risk.
5) Privacy and security
I. By using our site you agree that we may process, collect and store information about you including details of your visits such as resources that you access and pages viewed. This includes traffic data, location data and other communication data.
II. By using out site you agree that we may process, collect and store information you explicitly provide to use. This includes email addresses, phone numbers, mailing address collected through processing of orders, enquires through our contact form.
III. By using our site you agree that we (or our advertisers) may process, collect and store cookies where appropriate to gather information about your computer in order to assist us in improving our site. You acknowledge that you are able to adjust the settings on your computer to decline all settings of cookies if you wish to do so.
IV. You agree that from time to time we may email the contact in our database regarding special offers or general information. If you wish to unsubscribe from our mailing lists please send a email to firstname.lastname@example.org. No further emails will be sent to any recipients that have unsubscribed from our mailing list.
V. In operating the site it may become necessary to transfer data that we have collected from you to location outside of the European Union for storing and processing. By providing us your personal data, you agree to this processing, storing and transfer. We do our upmost to ensure all reasonable steps are taken to make sure that all your data is stored securely.
VI. Unfortunately sending information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data you choose to send to us such electronically and sending information is entirely at your own risk.
VII. You agree that we may disclose personal information to a third party in that event that we sell all or any part of our business.
VIII. You agree that we may disclose personal information to a third party where we are legally required to by law.
IX. You agree we may disclose personal information to a third party to assist with fraud protection and to reduce the risk of fraud.
In accordance to that Data protection act 1998 you have the right to access any information that we hold relating to you. This can be done by email to email@example.com Or by post to our main trading address:
2 Moat Farm Cottage
St Mary’s Hoo
2. Terms and conditions relevant to retail buyers
1) Our products
I. Any images of our products are for illustrative purposes only. We make every effort to display our products accurately however, we cannot guarantee that the products exactly reflect them. The products which you order may vary from any of the images you have seen on our website or any other advertising.
II. The packaging of the product may vary from any of the images that are shown on our website or advertising materials.
III. All our products are subject to availability. We will endeavour to inform you by email as soon as possible if the product you have ordered is not available.
IV. In the event that a product you have ordered is not available, we have the right to cancel the order and refund the retail buyer in full.
I. You may only purchase products from us if you are aged 18 years or older.
II. The minimum order amount is £50.
III. By placing an order by phone or on our website, retail buyers are deemed to have accepted the conditions and we intend to rely upon these conditions and any documents expressly referred to in them in relation to the contract between us and you.
IV. Postage and packaging is charged for all orders unless otherwise stated.
3) Prices and fees
I. The price of the products and any applicable delivery charges shall be set out in the order form/online cart or summarised over the phone.
II. We take all care to ensure that the price is correct at the time our site or authorised personal provide it to you. However, if we discover an error in the price we reserve the right to cancel your order and issue a full refund.
III. Prices for our products may change from time to time. However, changes will not affect any order which we have already delivered.
IV. Where there is an option for a reduction in VAT, you may only choose that option if you are entitled by law to the lower rate of VAT. Choosing of the correct VAT is the responsibility of the retail buyer. Any fraudulent use of this feature may result in investigation of the retail buyer by Her Majesty’s Revenue and Custom(HMRC). Charlie’s logs accepts no liability for fraudulent use of selectable VAT Rates.
V. Retail buyers can pay for products using debit or credit card only. We do not accept cheque or cash unless prior agreement is made with the director of the company.
I. Retail buyers may cancel their contract of purchase between time of purchase and within 14 days of receiving delivery of goods for any reason. For orders cancelled after we have dispatched the order from our premises, we reserve the right to deduct from any refund the true cost of returning of the product to us.
II. If you provide reasonable evidence that you received good which are of unsatisfactory quality, unfit for purpose or not as described within 30 days of receiving the product you are entitled to return the product or claim compensation. An claims after 30 days of receipt of goods will be dealt with at the discretion of Charlie’s logs.
III. Any good returned to us after being delivered to you must be in the original packaging and unused. Charlie’s logs reserve the right to withhold any refunds until returned good have been received and take deductions from any refunds if the process are found to be tampered with or partially used.
IV. The return of any good after being delivered to you is at the responsibility and cost of the retail buyer. Bearing the cost of return delivery and any assistance with this process by Charlie’s logs is at Charlie’s logs discretion.
V. To cancel your contract you must contact us by email at firstname.lastname@example.org or by telephone to 07962202016.
I. Charlie’s logs will delivery within 30 days of placing an order. Any standard delivery time in our website are estimates.
II. If Charlie’s logs fail to deliver within 30 days of an order being placed the retail buyer may cancel the order and receive a full refund.
III. All products which are dispatched will require signature on delivery unless prior arrangement have been made between us and you.
IV. Products delivered by Charlie’s logs for example not pallet delivered, At discretion of the delivery driver and prior arrangement they can be wheelbarrowed to an area of choice providing there is no steps and a distance of no greater than 20 yards.
V. Charlie’s logs deliver drivers will have a maximum of 20 minutes to unload.
VI. The pallets used for transporting goods are a maximum of 1.2 meters wide x 1 meters depth x 2.2 meters high with a maximum weight of 1200kg.
VII. For order delivered on pallets retail buyers agree to a ‘kerbside’ delivery. Any movement of the goods off the kerbside onto the retail buyers premises is not guaranteed and at the discretion of the delivery driver.
VIII. Third party haulier will have 15 minutes per pallet for unloading.
IX. Charlie’s logs reserve the right to cancel delivery where a retail buyer has ordered goods to be delivered to a premises where:
-there is no flat surface to land the pallet
-where there is soft ground (grass, gravel, soil etc)
-where there it is illegal to park or offload a lorry
-where the surface of the access road is unsuitable, soft or muddy
-where the access road has an incline greater than twelve degrees
-where the access road does not provide three meters width clearance and five meters vertical clearance
In the event of delivery termination due to any of the above reasons the retail buyer will bear the costs of returning the good to Charlie’s logs.
X. We will deliver to the address specified when you place an order. In the event that the address you provided was incorrect you must contact us as soon as possible and inform us of the correct address. If the delivery is made to an incorrect address specified by you we will not be held responsible for moving the good at a later date. Any relocation of the good after the initial delivery will be at our discretion and at the expense of the retail buyer.
XI. Prior to the arrival of your goods you will have agreed the day of your delivery for your delivery or with one of our authorised hauliers. If you are not home at the time when delivery is attempted on that date the cost of re delivery on a new date will be covered by the retail buyer.
XII. You agree to take delivery of your order within 5 working days of placing your order. We reserve the right to charge a storage fee of up to £10 per day from 6 day onwards.
XIII. Charlie’s logs disclaims all liability from any death or damage to any property or person that may occur during the delivery process. Any liability for damage that may occur during the delivery process lies strictly with our third party haulier.
XIV. We do not delivery to address outside Main land UK.
6) Extent of liability retail buyers
I. If we fail to comply with these conditions we are responsible for damage or loss you suffer that is a foreseeable result of our breech of these conditions or our negligence. We are not responsible for any loss or damage that is not foreseeable.
II. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you or us at the time we entered into the contract.
III. Retail buyers agree not to use our products for re-sale, business or commercial purpose unless we specially agree this with you in writing. Charlie’s logs accept no liability to retail buyers for any loss of profit, businesses interruption, loss of business or loss of business opportunity.
IV. Charlie’s logs does not in any way exclude or limit our liability for personal injury or liability of death caused by our negligence, fraud or fraudulent misrepresentation or breach of any applicable consumer protection laws.
3. Terms and conditions relevant to wholesale buyers
7) Contracts of sale
I. A contract of sale with Charlie’s logs is deemed to have been entered into whenever a duly authorised agent of a registered business confirms the intent to proceed with an order or costing estimate. Where this is the case the wholesale agrees to be unconditionally bound by these conditions
II. A duly authorised agent may be an official employee or director of a business.
III. All sale contracts commit Charlie’s logs to delivery products which are of satisfactory quality, fit for purpose and as described.
IV. A wholesale buyer who has received good which are deemed to have had adequate and substantial opportunity to inspect those good and confirm that they meet the specifications as detailed on sales invoice, and agrees to raise any disputes concerning product quality or specifications within 48 (fourth eight) hours or receipt of goods.
V. Charlie’s logs will not be held liable for any claims concerning product quality where the wholesale buyers notifies Charlie’s logs after 48 (fourth eight) hours of the recorded time of receipt of goods.
VI. In the event of a dispute over product quality or specifications the wholesale buyer agrees to return the received goods to Charlie’s logs at the cost to the wholesale buyer. Until the good are received by Charlie’s logs the wholesale buyer remains liable for all the monies due under the contract of sale unless otherwise notified by Charlie’s logs in writing.
I. Under no circumstances does Charlie’s logs accept liability to any wholesale buyers whether in contract, tort (including negligence) , breach of statutory duty or otherwise arising under or in connection with the contract any loss of sales, profit , business or revenue , any loss or corruption of data, software or information, any loss of business opportunity, any loss of anticipated savings, goodwill or indirect consequential loss.
II. The total liability of Charlie’s logs to any wholesale buyer in respect of all other losses arising under or in connection with the contract whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall in no circumstances exceed the price of the product.
III. Except as expressly states in these conditions or explicitly stated in any contract of sale we do not give any warranties, representations or undertaking in relation to the products, Any representation, condition or warranty which might be implied or incorporated into these conditions by statue, common law or otherwise is excluded to the fullest extent permitted by law in particular we will not be responsible for ensuring that the products are suitable for purposes.
9) Title and ownership
I. In spite of delivery being made the passing of risk in the products and the title of the products shall not pass from us to you until you have paid in full.
II. Until the property in the products passes to go in accordance with this clause you shall hold the products On fiduciary basis as a Bailee of Charlie’s logs.
III. We shall be entitled to recover the price notwithstanding that the property in the product has not passed from us to you.
IV. Until the property in the products passes for us to you you shall upon request deliver the products to us. If you fail to do so we may enter any premises owned, occupied or controlled by you where the products are situated and take reprocessing of the products.
V. While the products remain our property you shall not pledge or in any way charge by way of security for any indebtedness.
VI. You will insure and keep the products insured to their full price against al risk to our reasonable satisfaction until the date the property in the products passes from us to you and you shall whenever requested by us produce a copy of the insurance policy.
VII. In the event that products are dispatched to you before payment in full and in cleared fund of the price, you shall pay the price of any balance on the date and by the method set out in the order form or invoice. If you fail to make such payment within 10 calendar days of the due date for payment then we shall be entitled to charge interest both before or after any judgements on the amount unpaid from the date of which it was due at the rate of statutory interest under the late payment of commercial debts act 1998 until payment is made in full.
VIII. You shall b liable for and indemnify us against all costs and expenses incurred by us in respect of any steps , actions or proceedings made or brought against you by us to obtain payment of outstanding moneys and interest.
IX. If either of the party to the contract goes into liquidation and becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed the contact can be terminated. Termination of the contract shall not affect any rights either party had up to the date of termination.
10) Events beyond our control
I. We will not be responsible or liable for any failures to perform or delay in performance of any of our obligations under a contract that is cause by an event beyond our control.
II. An event beyond our control means any act or event beyond our reasonable control including without limitations:
• Accident to or breakdown of delivery vehicle
• Lockouts or other industrial action by third parties
• Civil commotion
• Riot Invasion
• Terrorist attack/threat of terrorist attack
• War whether declared or not/threat or preparation for war
• Natural disaster
• Failure of private or public telecommunication networks
• Impossibility of use of railways, shipping, aircraft, motor transport or other means of private or public transport.
I. If an event beyond our control take place that affects the performance of our obligations under a contract Charlie’s logs will contact you as soon as possible to notify you.
II. In the event of an event beyond our control Charlie’s logs obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event beyond or control.
III. Where the event outside our control affects our delivery of products to you, we will arrange a new delivery date with you after the event beyond our control is over.
I. when we refer to these conditions “in writing” will include email or letter.
II. If you wish to contact us in writing or if any clause in these condition requires you to give us notice in writing you can send it to us by email at email@example.com. We will confirm receipt of this by contacting you by email.
III. If we have to contact you or give you notice in writing we will do so by email or pre-paid post to the address you provided to us in your order.
IV. Any notice given by us to you will be deemed received and properly served 24 hours after an email is sent or three days after the date the letter was posted. In proving the service of any notice will be sufficient to prove in the case of letter that such letter was properly addressed, stamped and placed in the post. In the case of an email such email was sent to the specified email address of the addressee.
4. Additional terms and conditions in force
I. These conditions and any documents referred to within these conditions set out the whole of our agreement relating to the supply of good to you from us. Nothing said by any sale persons on our behalf should be understood as a variation of these conditions or an authorised representation about the nature or quality of any good offered for sale by us. Save for fraud or fraudulent misrepresentation p, we shall have no liability for any such representation being untrue or misleading.
I. These conditions are governed by English law. This means a contract for the purchase of products and any Dispute or claim arising out of or in connection with it will be governed by the English law. You agree that the court of England has non-exclusive jurisdiction.
I. If any part of these conditions is unenforceable including any provision in which we exclude our liability to you the enforceability of any other part of these conditions will not be affected.
15) Dispute resolution
I. In the event of any disagreement or Dispute arising out of or in connection with the contract or any breach of contract either party may serve notice upon the other. Setting out brief details of the Dispute that has arisen the parties shall use reasonable endeavours to settle the dispute by good faith negotiation.
II. If the Dispute cannot be resolved within 28 days of either party serving notice of a Dispute the parties shall submit the dispute to a neutral adviser.
III. Either party may give in written notice to the other explaining the s Dispute proposing three suitable persons to be appointed
IV. If the parties accept any recommendations made by the neutral adviser or otherwise reach an agreement as to resolve the Dispute such agreement shall be recorded in writing and signed by the parties and neutral adviser as a witness at this point the agreement shall become binding upon the parties.
V. The cost and fees of the neutral adviser shall be borne equally by the parties, the parties shall bar their own costs of all other aspects including legal advice of the ARD procedures.
VI. If the Dispute is not resolved the by the independent adviser then the Dispute can be resolved via court proceedings
Revised 14th July 2020